FAQ

Do you take custom orders?

We do not currently accept custom orders or commission work.

Returns and Exchanges?

As these are handmade items, we do not accept returns unless something is wrong with the item that you received. If you are unhappy with your order or there is some other issue, please reach out and we will discuss exchanges on a case by case basis.

What materials do you use for your jewelry?

Each earring is made using polymer clay. The metal findings are .925 Sterling Silver unless otherwise stated in the listing.

Is the pottery Food Safe?

We use a variety of glazes that are absolutely food safe and some that are not. Please refer to each listing, as it will state whether or not the item is finished with a Food Safe glaze.

How do I clean my pottery pieces?

Hand Wash is Recommended. If you absolutely need to use the dishwasher, make sure the item is on the top row; but only at your own risk.

How can I clean my jewelry?

Avoid using chemicals, solvents, perfume, jewelry cleaners, or any aerosol products near the earrings. In the case that it becomes dirty, wipe with a soft, damp cloth. 

• Keep away from oils, perfumes, and water.
• Take off jewelry when sleeping, showering, or exercising to avoid damage. 
• Be gentle when putting on/ removing earrings. 
• Avoid dropping, banging, and pulling earrings.

 What is your order processing time?

In studio, we estimate a 3-5 business day processing time. Shipping is based on your location and type selection; please refer to your confirmation email. If you have any questions, please reach out via email at jacqueline@shemaedit.com.